Refund policy

All Sales Are Final

DaVinci's Bridal & Formal Wear is an outlet. To keep our prices low, all gowns, dresses, accessories and sale items are final sale. We do not offer refunds, returns or exchanges for change of mind, fit or size, including on online orders. Please review sizing details and photos carefully, contact us with any questions before you buy, or book an in-store fitting at 651 East Moana Lane, Reno, NV 89502.

Damaged or Incorrect Items

If your order arrives damaged, defective or is not the item you ordered, contact us within 7 days of delivery at Davincis@davincisgowns.com with your order number and photos of the item and packaging. Items must be unworn, unaltered and have original tags attached. After we review your claim, we will repair, replace or exchange the item, or issue store credit if a replacement is not available.

Altered Items

Gowns that have been altered, worn or had tags removed cannot be exchanged or credited.

Suit & Tux Rentals

Rental reservations, fees and return deadlines are covered by the rental agreement provided at the time of your fitting.

Cancellations

Online orders may be cancelled before they ship or are picked up. Contact us as soon as possible and we will issue a full refund to your original payment method.

Questions

Email Davincis@davincisgowns.com or book an appointment online at weddingdressesinreno.com/pages/contact.